How to contact the Students' Union Advice & Information Service

AIS Student Advisers are available at Greenwich Maritime and Avery Hill campuses.Students based at Medway Campus can contact a Student Adviser through UMSA. Please contact UMSA reception on 01634 888989 for more information.There is also a dedicated advice line and email service. If, for any reason, you are having difficulties accessing AIS please call your local campus reception:

• Greenwich Maritime: 0208 331 7629
• Avery Hill: 0208 331 9596

If you come to campus reception for drop-in or an appointment you will be asked to fill out an initial enquiry form and statistical monitoring form. Please note that filling out the statistical monitoring form is OPTIONAL; it is also anonymous and will not be kept with your file. Statistics gathered in this way will be used to evaluate the service and flag up possible ways in which we can improve the service and ensure accessibility for all.At every stage, your case will be dealt with in a non-judgmental and confidential manner. Please see our Confidentiality Policy for more information.Due to the demands for the service, we recommend that you regularly check the website or with the SU receptions for adviser availability and drop-in sessions.New clients should access the service by one of the following methods.

Drop-in Sessions

AIS drop-in sessions are run on both campuses and change termly. Please see the AIS home page for this term's sessions.

Drop-in sessions are available term time only. A limited number of appointments are available out of term time which can be made via the Advice Line 0208 331 8057 or email: suugadvice@hotmail.com

The drop-in times will also be subject to review and changes may occur.

Advice Line   

020 8331 8057

The advice line is open on weekdays between 10am and 4pm. When advisers are unavailable you will be able to leave a message and we will return your call as soon as possible and always within 2 working days. 
 

Email Service

suugadvice@hotmail.com

For quick queries and information we offer an email advice service which can be accessed using the address below:

We will try to respond within 2 working days