Advice Service

The SU Advice Service provides free, independent and confidential advice and assistance on academic, legal, and practical problems. No problem is too big or too small for us, but getting advice might help make it more manageable for you.


Make an appointment to meet our Advice team.

Appointments: 020 8331 8267 or

We aim to respond to phone messages and emails within two working days.


Drop-in sessions


Advice drop-in Sessions


Drop-in sessions are held at the Cooper Building at Greenwich and SU Building Southwood Site at Avery Hill. The open times shown in the following table are term-time only.

We can advise on a wide range of issues including:

- Academic : Appeals, Complaints, Academic offences, Extenuating circumstances, Disciplinary procedures
- Housing : Tenancy agreements, Eviction, Disrepair, Disputes, Deposits
- Health & Wellbeing : Health, Family, Personal safety
- Money : Student finance, Tuition fees, Access to Learning Fund (ALF), Budgeting, Debt, Benefits
- Other Issues : Anti-social behaviour, Bullying and Harassment, Disability rights.


Our opening hours at the Avery Hill SU office for June are as follows:

Monday  - Thursday 12pm until 3pm

Friday  10am until 1pm


Tuesday 1:00pm - 3:00pm  
Wednesday   1:00pm - 3:00pm
Thursday 1:00pm - 3:00pm  
Friday   10:30am - 1:00pm



Send your question

Your course and year of study:

Student Number

Phone number

E-mail address:

How can we help you?

How did you hear about us?


Advice Handbook


We have put the answers to your most commonly asked queries together here. Your solution might be there, so do check it out before you book a drop-in session.


Advice Handbook